Wednesday, January 7, 2009
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Call Center Magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone.
http://www.callcentermagazine.com/
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Online magazine with articles on general call center industry issues, workplace issues and information about industry conventions.
http://www.callcentertimes.com/
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A fortnightly subscription newsletter designed specifically to cover the fast growing Australian call centre industry.
http://www.callcentrenews.com.au
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Online news for the industry.
http://www.contactcenterworld.com
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Free newsletter service for outbound call center professionals worldwide, focusing on responsible dialing practices and their effects on telemarketing.
http://www.outboundfocus.com/
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Australian magazine for the call centre industry, contains information about the latest developments and best practices within the industry.
http://www.telcall.com.au
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